We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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We are continuing to investigate this issue.
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Title: Users are unable to access Microsoft Copilot web and m365.cloud.microsoft User impact: Users may be intermittently unable to access Copilot web and other pages that redirect to the m365.cloud.microsoft URL. More info: Access eventually times out with an error message stating, "Bad Request - Header Field Too Long. HTTP Error 400. A request field is too long." The impacted URL is m365.cloud.microsoft and other URLs which redirect to this page, including but not limited to: - office.com - portal.microsoft.com Users may be using URLs such as office.com and the navigation Waffle to access M365 applications in the browser, such as Outlook. For this scenario, when the URL redirects to m365.cloud.microsoft they may experience impact, however, users can access M365 applications in the browser directly through the product’s specific URL (such as: outlook.office.com). As a potential workaround, users can use the desktop version of the Microsoft 365 applications. Additionally, users may experience temporary relief by refreshing the cache when trying to access through the browser. Current status: We're proceeding with the traffic rerouting which we expect to fully remediate impact. We anticipate this process will complete by our next scheduled update. Scope of impact: This issue could impact any user attempting to access Copilot web, or a URL which redirects to m365.cloud.microsoft. Preliminary root cause: A recent change which modified the route that back-end service calls take when users access the affected apps unexpectedly introduced impact. Next update by: Friday, July 10, 2026, at 8:00 PM UTC
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Core functionality has been restored but we are aware of known and ongoing issues in FedRAMP workspaces with Codex, workspace analytics, conversation search, searching for custom GPTs, ChatGPT user invites, and the Compliance Logs Platform download endpoint. We are working to resolve these issues and will share further updates we have more information available.
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Core functionality has been restored but we are aware of known and ongoing issues in FedRAMP workspaces with Codex, workspace analytics, conversation search, searching for custom GPTs, ChatGPT user invites, and the Compliance Logs Platform download endpoint. We are working to resolve these issues and will share further updates we have more information available.
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Monitors
Amazon Web Services
Workers AI experiencing degraded availability in some models
Cloudflare
Users are unable to access Microsoft Copilot web and m365.cloud.microsoft
Microsoft 365 suite
Codex, workspace analytics, conversation search, searching for custom GPTs, ChatGPT user invites, and Compliance Log Platform download endpoint not working in FedRAMP workspaces
OpenAI
Codex, workspace analytics, conversation search, searching for custom GPTs, ChatGPT user invites, and Compliance Log Platform download endpoint not working in FedRAMP workspaces
OpenAI 2
Adobe Creative Cloud